Privacy Policy

1. Introduction

RocoCoin (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

We collect information about you in various ways when you use our platform:

Personal Information

Information you provide directly to us may include:

• Name, email address, phone number, and date of birth
• Government-issued identification documents (for KYC verification)
• Bank account information and payment details
• Residential address and proof of address
• Photograph or selfie for identity verification

Transaction Information

• Trading history and transaction records
• Wallet addresses and balances
• P2P trading activity and escrow transactions
• Staking activities and reward history
• Gift card purchases and redemptions

Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system and device information
• Log data and usage patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing transactions and managing your account
• Verifying your identity and preventing fraud (KYC/AML compliance)
• Sending you transaction confirmations and account notifications
• Providing customer support and responding to your inquiries
• Analyzing usage patterns to improve user experience
• Complying with legal obligations and regulatory requirements
• Detecting and preventing security threats and illegal activities
• Sending marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, identity verification, data analysis, email delivery, hosting services, and customer service.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

P2P Trading

When you engage in P2P trading, certain information (such as your username and trade history) may be visible to other users to facilitate the transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data in transit and at rest
• Two-factor authentication (2FA) for account access
• Regular security audits and vulnerability assessments
• Secure storage of private keys in cold wallets
• Access controls and employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us understand how visitors interact with our platform
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements (with consent)

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your information for certain purposes
• Withdrawal of Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@rococoin.com. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Even if you close your account, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention and financial record-keeping.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email Support: support@rococoin.com